Shipment
We offer you the guarantee of working with Correos for our shipments. Once payment has been received and confirmed, we will hand it over to the transport company that will make the delivery within 48/72 hours on working days from Monday to Friday at your home or at the place you request (the nearest Post Office or Citypaq). Delivery times may be modified during special promotions, Black Friday or Christmas. For international shipments, the shipping time may be between 5 and 8 days.
It is essential for the management of deliveries to provide the mobile phone number in order to receive notifications from the carrier.
The transport company will send you an EMAIL and an SMS with notifications about the status of the delivery. If after two attempts at delivery to the address indicated the carrier is unable to contact the customer, the order will be deposited at the Post Office closest to the customer's home.
Shipments to the Canary Islands will also be made through Correos (or temporarily through ClickCanarias) and the payment of taxes will be made at their offices when collecting the order (except in the case of orders generated through ClickCanarias, who will be in charge of the tax procedure).
For orders with different items that require preparing more than one package (bundle), the shipping price may be affected by each extra package
For shipments to one of our stores, you should know that until you receive the "Ready for pick up" message, the package will not be available at the chosen store.
Delivery Time
The delivery time to the peninsula and the Balearic Islands is 48/72 hours on business days from Monday to Friday.
The delivery time to the Canary Islands, Ceuta and Melilla is between 6-9 days from Monday to Friday. (Business days in Spain). This period may vary due to customs procedures that are outside the scope of 24Segons.
The international shipping period is between 5-8 days from Monday to Friday. (Working days in Spain).
In the event that 24Segons cannot meet this deadline due to lack of stock, our customer service will contact the customer once the incident has been detected, to inform them and proceed to confirm the approximate date of shipment, change or cancellation of the order.
If you have made the payment, the amount will be refunded immediately in the same way as it was made only in the event that none of the alternatives offered or the service date provided did not satisfy the customer.
Shipping costs
Free delivery to mainland Spain from 90€.
Home deliveries:
Peninsula Spain: €3.95
Balearic Islands, Ceuta and Melilla: €5.95
Canary Islands: €10.95
Portugal: 8.95€
Shipping to Post Office or Citypaq:
Peninsula Spain: 3.50€
Balearic Islands, Ceuta and Melilla: 5.50€
Canary Islands: 10.50€
International Shipping:
France: 10.95€ (4/8 working days)
Europe 1: 12.95€
(Austria, Belgium, Germany, Italy, Luxembourg, Bulgaria and Czech Republic). (4/8 working days)
Europe 2: 19.95€
(Switzerland, Denmark, United Kingdom, Greece, Ireland, Norway, Sweden, Gibraltar, Estonia, Finland, Hungary, Lithuania, Croatia, Poland, Latvia and Cyprus). (4/8 working days)
For orders with different items that require preparing more than one package (bundle), the shipping price may be affected by each additional package.
For shipments to other countries not specified or not enabled in our shipping conditions, please contact [email protected]
Customs and Taxes
Residents of the European Union
The prices of the products sold on the website include VAT. If you are a VAT exempt business, you will need to provide us with your VAT registration number and certificate.
Residents of non-EU countries
Purchases made by individuals or legal entities resident in non-EU countries will not be exempt from VAT unless they send us the appropriate certificate.
Orders to the Canary Islands and non-EU countries are subject to various customs duties and taxes. The payment of these will be the responsibility of the client.
The purchase system is subject to the legislation in force in Spain, therefore the sales operations are understood to be carried out in the domicile of SORT 2000 S.L. located at C/Mossen Ramon Fornells, number 52 bajo -08301 of Mataró (Barcelona).
International shipping terms:
Our shipments are delivered within standard estimated delivery times. Please note that the delivery of your order may be slightly delayed due to the high volume of shipments during sales or promotions.
The customer is responsible for any customs duties or local taxes.
VAT is not refundable on international sales.
Our orders cannot be delivered to PO Boxes or military bases.
The usual delivery time of your order may be affected during special periods, Christmas, sales or promotions due to the high volume of shipments.
For international orders of more than one item, the shipping price may be affected for each additional package.
For shipments to other countries not specified or not enabled in our shipping conditions, please contact [email protected]
