Shipment

We offer you the guarantee of working with Correos for our shipments. Once payment has been received and confirmed, we will deliver it to the transport company that will make the delivery within 48/72 hours on working days from Monday to Friday at your home or at the place you request (the nearest Post Office or Citypaq). Delivery times may be modified during special promotions, Black Friday or Christmas. For international shipments, the shipping time may be between 5 and 8 days.

It is essential for delivery management to provide your mobile phone number in order to receive notifications from the carrier.

The transport company will send you an EMAIL and an SMS with notifications about the status of the delivery. If after two attempts to deliver to the home or address indicated the carrier is unable to contact the customer, it will proceed to deposit the order at the Post Office nearest to your home. The package will be in the Post Office for 15 days and if it is not collected it will be returned within 24 seconds.

Shipments to the Canary Islands will also be made through Correos and the payment of taxes will be made in their offices when collecting the order or at the time the carrier delivers your order.

For orders with different items that require preparing more than one package (package), the shipping price may be affected by each additional package.

Orders with in-store pickup:

Once the order is in the store, you will receive a notice to come and pick up your order. If you are late picking up your order for a few days, we will contact you to remind you that it is available in our store. We will keep it for a maximum of 15 days. If after these 15 days we have not been able to contact you, we will return the products from your order to the warehouse and we will proceed to create a voucher in your account so that you can use it for future purchases. This process involves a charge that will be deducted from the voucher created.

Delivery times

The shipping time to the peninsula and the Balearic Islands is 48/72 hours on business days from Monday to Friday.

The shipping time to the Canary Islands, Ceuta and Melilla is between 6-9 days from Monday to Friday. (Business days in Spain). This time may vary due to customs procedures that are outside the scope of 24Segons.

The international shipping time is between 5-8 days from Monday to Friday. (Business days in Spain).

In the event that 24Segons cannot meet this deadline due to lack of stock, our customer service will contact the customer once the incident has been detected, to inform them and confirm the approximate date of shipment, change or cancellation of the order.

If payment has been made, the amount will be refunded immediately in the same way as it was made only in the event that none of the alternatives offered or the service date provided did not satisfy the customer.

SHIPPING COSTS FREE SHIPPING TO PENINSULA FROM 90€

Home deliveries:

Peninsula Spain: €3.95

Balearic Islands, Ceuta and Melilla: €5.95

Canary Islands: €10.95

Portugal: €8.95

Shipments to Post Office or Citypaq:

Peninsula Spain: €3.50

Balearic Islands, Ceuta and Melilla: €5.50

Canary Islands: €10.50

International Shipping:

France: €10.95 (4/8 working days)

Europe 1: €12.95

(Austria, Belgium, Germany, Italy, Luxembourg, Bulgaria and Czech Republic). (4/8 working days)

Europe 2: €19.95

(Switzerland, Denmark, United Kingdom, Greece, Ireland, Norway, Sweden, Gibraltar, Estonia, Finland, Hungary, Lithuania, Croatia, Poland, Latvia and Cyprus). (4/8 working days)

For shipments to other countries not specified or not enabled in our shipping conditions, please contact [email protected]

Customs and taxes

Residents in the European Union

The prices of the products for sale on the Web include Value Added Tax (VAT). If you are a company with the right to exclude VAT, you must provide us with your VAT number and the relevant certificate.

Residents in non-EU countries

Purchases made by individuals or legal entities resident in non-EU countries will not be exempt from VAT unless they send us the appropriate certificate.

Orders destined for the Canary Islands and non-EU countries are subject to various customs fees and taxes. Payment of these will be the responsibility of the customer.

The purchasing system is subject to the legislation in force in Spain, therefore sales operations will be deemed to have been made at the address of SORT 2000 S.L. located at C/Mossen Ramon Fornells, number 52 bajo -08301 Mataró (Barcelona).

International shipping conditions:

Our shipments are delivered within the usual estimated timeframes. Please note that the delivery of your order may be slightly delayed due to the high flow of shipments during the period of sales or special promotions.

• The customer is responsible for any possible customs costs or local taxes.

• VAT will not be refunded on international sales.

• Our orders cannot be delivered to a PO Box or military base.

• The usual delivery time of your order may be affected during special periods, Christmas, sales or special promotions, due to the high volume of shipments.

• For international orders of more than one item, the shipping price may be affected.

RETURNS

Returns of merchandise will only be accepted within 14 days of receipt and that have been authorized by the company SORT 2000 S.L.

It is necessary that the merchandise is in perfect condition, including the seals and packaging. It is important to package the products well so that they do not suffer any damage and to include all the components and the original box/packaging of the product. Please note that, if the merchandise does not arrive in good condition, the return will be denied. You must include the delivery note and check the refund or voucher box.

To return the merchandise you have the following options:

1. You can go to any of our stores and process your return at no cost. The store staff will take care of the management. The final payment will be processed from the Web Department, the return will be made in the same way as the payment was made. *

2. You can request a return without having to log in from the footer of our website, in the Stores section you will find the Returns section. Once inside you must enter your order number and your email address. Then you can select the product(s) you want to return. Finally, select the reason for the return and the return method from the drop-down menus and click the Request a Return button.

You can also request a return from within your profile, in the Merchandise Returns section.

Our customer service will send you what is necessary to formalize the return.

In this case, the collection of the product will be scheduled, which must be perfectly protected as and following the recommendations given at the beginning, and the same carrier will put the label so that it arrives at our facilities. All this management has a cost of €4.90 that will be deducted from the returned product.

It is estimated that the waiting time for the return is 2 to 5 business days. (When a promotion is active, a slight delay may occur).

Residents of the Canary Islands, Ceuta, Melilla, the Balearic Islands and outside of Spain must send the merchandise by post to the address 24Segons, Carrer Remallaire 28 (Pol. Les Hortes) 08302 Mataró and the amount will be at your expense and we are not responsible for any incidents that may occur during shipping.

* As soon as it is received in our warehouse or in our physical store and it is verified that the product is in perfect condition, the corresponding refund will be made. The refund will be made by the same method that the payment was made (card, Paypal, Sequra, etc.). When we receive the merchandise, we will contact you by email to inform you that we have correctly received your return and that we are proceeding with the refund.

DEFECTIVE PRODUCTS

The process for a claim for a defective product from an online purchase is as follows:

1. Send a photograph of the defective product to [email protected]

2. Indicate the defect of the product

3. Photo of the receipt or invoice of the purchase.

4. Contact name and telephone number.

In the event that 24Segons believes it is, the product will be collected from your home at no additional cost to the customer. The Returns Department will analyse this case and send you an email in response to the defective product.

In the case of a return due to defective material due to a manufacturing fault, 24Segons will issue a voucher valid for future purchases.

The process for a claim for a defective product from a purchase in a physical store is as follows:

1. Bring the defective product ‘in situ’ to the store.

2. Bring the receipt or invoice of the purchase.

The store itself will assess the defective product and issue its assessment within 0 to 3 business days, depending on the case.

In the case of a return due to defective material due to a manufacturing fault, 24SEGONS will issue a voucher valid for future purchases.

In the case of a return due to defective material due to a usage defect or if it is considered that, according to the parameters required by the brand, it is not a manufacturing defect, 24SEGONS will inform the customer of the reason why the claim is not being processed.