COMMON QUESTIONS AND OPERATION
Shipment
We offer you the guarantee of working with Correos Express for our shipments in Peninsula* (Spain). Once we have received and confirmed your payment, we will hand over your parcel to the carrier who will deliver it to the selected address within 48h/72h* on working days, Monday to Friday. *Delivery times may vary during special promotions.
It is essential to provide a mobile phone number for delivery management.
The carrier will send you an SMS/MAIL delivery notification prior to delivery, this message will contain the details of the office that will manage the delivery in case you are not at home and you need to arrange another time or another delivery day.
If the carrier arrives at your home and you are not at home, they will leave a notice in your mailbox with the details of the office so that you can contact them to arrange a new delivery or they will contact you to arrange a new delivery day.
Deliveries to the Canary Islands, Ceuta and Melilla and international deliveries will be sent by post.
Delivery Time
Delivery time Peninsula* (Spain). Between 48/72 hours from Monday to Friday (working days in Spain).
Delivery time International* between 7-10 days from Monday to Friday (working days in Spain).
*Delivery times may vary during special promotions.
In the event that 24Segons cannot meet this deadline due to lack of stock, our Customer Service Department will contact you to inform you and proceed to confirm the approximate date of service, change or cancel the order.
If you have already paid, the amount will be refunded immediately in the same way as it was paid if none of the alternatives offered or the date of service provided is satisfactory to the customer.
Shipping costs
Free delivery to mainland Spain from 90€.
Peninsular Spain: From €3.95.
Shipping to Balearic Islands and Portugal: Fixed at €9.95.
Shipping Canary Islands, Ceuta and Melilla: Fixed at €11.95.
Europe 1:
Belgium, France, Italy, Monaco, Germany, Netherlands, Luxembourg, United Kingdom, Austria, Denmark.
Fixed 15'07 € 2/6 business days
Europe 2:
Finland, Ireland, Sweden
Fixed 29.95 € 2/6 business days
Europe 3:
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Greece, Slovakia, Slovenia
Fixed 39.95 € 2/6 business days
Customs and Taxes
Residents of the European Union
The prices of the products sold on the website include VAT. If you are a VAT exempt business, you will need to provide us with your VAT registration number and certificate.
Residents of non-EU countries
Purchases made by individuals or legal entities resident in non-EU countries will not be exempt from VAT unless they send us the appropriate certificate.
Orders to the Canary Islands and non-EU countries are subject to various customs duties and taxes. The payment of these will be the responsibility of the client.
The purchase system is subject to the legislation in force in Spain, therefore the sales operations are understood to be carried out in the domicile of SORT 2000 S.L. located at C/Mossen Ramon Fornells, number 52 bajo -08301 of Mataró (Barcelona).
International shipping terms:
Our shipments are delivered within standard estimated delivery times. Please note that the delivery of your order may be slightly delayed due to the high volume of shipments during sales or promotions.
The customer is responsible for any customs duties or local taxes.
VAT is not refundable on international sales.
Our orders cannot be delivered to PO Boxes or military bases.
The usual delivery time of your order may be affected during special periods, Christmas, sales or promotions due to the high volume of shipments.
For international orders of more than one item, the shipping price may be affected by an additional £5 to £10 for each additional package.
* Canada and USA: Payments from these countries are not yet enabled, please contact [email protected] to proceed with payment.
Shipping costs:
International 1
Albania, Algeria, Belarus, Bosnia and Herzegovina, Egypt, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Macedonia, Moldova, Oman, Saudi Arabia, Serbia, Russia, Syria, Tunisia, Turkey, Ukraine, United Arab Emirates, Yemen, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland, United States of America. Serbia, Russia, Syria, Tunisia, Turkey, Ukraine, Yemen, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland, Canada, USA, Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Haiti, Honduras, Cayman Islands, Virgin Islands (US), Virgin Islands (UK), Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Kitts and Nevis. Kitts and Nevis, Dominican Republic, St. Barthelemy, St. Kitts, St. Christopher, St. Eustatius, St. Martin, St. Vincent, St. Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Australia, Bahrain, Bangladesh, Brunei, Buta, Cambodia, China, South Korea, Philippines, GuamHong, KongIndia, Indonesia, Cook Islands, Fiji Islands, Cook Islands, Fiji Islands, Mariana Islands, Marshall Islands, Solomon Islands, Japan, Kiribati, Laos, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nauru, Nepal, Niue, New Caledonia, New Zealand, Papua New Guinea, Philippines, Qatar, Republic of Korea, Samoa, Solomon Islands, Solomon Islands. Palau, Samoa, Solomon Islands, Singapore, Sri Lanka, Tahiti, Thailand, Taiwan, Tonga, Tuvalu, Vanuatu, Vietnam, East Timor,
Fixed 49.95 € 2/6 business days
International 2
Afghanistan, Angola, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo, Côte d'Ivoire, Cuba, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Ivory Coast, North Korea, Equatorial Guinea, Ginea Bissau, Iran, Iraq, Kazakhstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mauritania, Mayotte, Mozambique, Namibia, Niger, Nigeria, Pakistan, Reunion Islands, Rep. of Central African Rep. Republic of the Congo, Rwanda, Saint Helena, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, South Africa, Sudan, South Sudan, Tanzania, Tajikistan, Togo, Uganda, Uzbekistan, Zambia, Zimbabwe.
Fixed 65.95 € 2/6 business days
RETURNS
Returns of goods will only be accepted within 14 days of receipt and will have to be authorised by SORT 2000 SL.
It is necessary that the goods are in perfect condition, including seals and packaging. It is important to pack the products well so that they do not suffer any damage and to include all components and the original box/packaging of the product. Please remember that if the goods do not arrive in good condition, the amount to be refunded or the return of the damaged product will be assessed. You must include the delivery note and tick the refund or voucher box.
To return the goods you have the following options:
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You can visit any of our stores and process your return free of charge. The store staff will process the return. The final payment will be processed by the web department in the same way as the payment was made. *
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You can request the return by logging into your 24segons account and going to the section MY ACCOUNT > ORDER HISTORY > MORE MANAGEMENTS (of the order you wish to return) > GO TO RETURN SECTION and selecting the products you wish to return.
In this case, you will be programmed to pick up the product at your home, which must be perfectly protected and following the recommendations given at the beginning, and the same carrier will put the label to reach our facilities. All this management has a cost of 4.90€, which will be deducted from the returned product.
It is estimated that the return will take between 2 and 5 working days (there may be a slight delay if there is an active promotion).
Residents of the Canary Islands, Ceuta, Melilla, the Balearic Islands and outside Spain should send the goods by post to the address 24SEGONS, Carrer Remallaire 28 (Pol. Les Hortes) 08302 Mataró and the amount will be at your expense and we are not responsible for any incidents that may occur during the shipment.
* Once the product is received in our warehouse or physical store and it is verified that it is in perfect condition, we will process the refund. The refund will be made by the same method by which the payment was made (card, Paypal, Sequra, etc). Once we have received the goods, we will contact you by email to let you know that we have received your return correctly and that we will proceed with the refund.
DEFECTIVE PRODUCTS
The procedure for claiming a defective product from an online purchase is as follows:
1- Send a photo of the defective product to [email protected]
2- Indicate the defect of the product
3- Photo of the purchase receipt or invoice.
4- Your name and contact telephone number.
If 24 SEGONS is satisfied, the product will be collected from your home at no extra cost. The returns department will analyse the case and send you an e-mail in response to the defective product.
In the case of a return of defective material due to a manufacturing fault, 24SEGONS will issue a voucher valid for future purchases. Under no circumstances will the amount paid by the customer be refunded.
The procedure for claiming a defective product purchased in a physical store is as follows:
1- Take the faulty product 'on the spot' to the store.
2- Bring the purchase receipt or invoice with you.
In the event of the return of defective material due to a manufacturing fault, 24Segons will issue a voucher valid for future purchases. Under no circumstances will the amount paid by the customer be refunded.
In case of return of defective material due to a defect in use or if it is considered that, according to the parameters required by the brand, it is not a manufacturing defect, 24Segons will inform the customer of the reason for not proceeding with the claim.
CUSTOMER SERVICE
Monday to Thursday 8:00 a.m. to 1:30 p.m. and from 3:00 p.m. to 5:30 p.m. Friday from 8:00 a.m. to 3:00 p.m.
We will reply to you as soon as possible
Monday to Thursday 8:00 a.m. to 1:30 p.m. and from 3:00 p.m. to 5:30 p.m. Friday from 8:00 a.m. to 3:00 p.m.