Transport

We offer you the guarantee of working with GLS for our shipments. Once payment has been received and confirmed, we will hand it over to the transport company who will deliver it within 48/72 hours on working days from Monday to Friday to the address indicated or to the nearest Business Parcel. Delivery times may be modified during special promotions, Black Friday or Christmas. For international shipments the delivery time can be between 4 and 6 days.

It is essential to provide your mobile phone number for delivery management in order to receive notifications from the carrier.

The transport company will send you an EMAIL and SMS with notifications about the status of the delivery. If after two delivery attempts at the home or address indicated, the carrier is unable to contact the customer, the customer will be informed of the absence of the customer at the time of delivery and the order will be placed in the Business Parcel closest to your home. During the Christmas season and promotions, the carrier may only make a single delivery attempt and in the event of not being able to contact the customer, the order will be delivered to the Business Parcel closest to the customer's home. The order will remain at the Business Parcel for 15 days, and if the customer does not collect it within these 15 days the parcel will be returned to the sender's address. During the Christmas and promotional periods the parcel will only be stored at the Business Parcel for 7 days.

If you want to know the status of your shipment we offer you the following GLS link so you can check where your package is. Click on and enter your order number, you will also need to enter the postcode of the destination address. https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio/

Shipments to Ceuta and Melilla will be sent via Correos and the payment of taxes will be the sole responsibility of the customer. This payment will be made in the same offices at the time of picking up the order.

For orders with different items that require the preparation of more than one package (package) the shipping price may be affected by each extra package.

Orders with in-store collection:

Once the order is in the shop you will receive a notice to come and pick up your order. If you are late in coming to pick up your order we will contact you reminding you that it is available in our shop. We will keep it for a maximum of 15 days, if after these 15 days we have not been able to contact you we will return the products of your order to the warehouse and we will proceed to create a voucher in your account so that you can take advantage of it in future purchases. This procedure involves a charge that will be deducted from the voucher created.

Delivery times

The delivery time to mainland Spain and the Balearic Islands is 48/72 hours on working days from Monday to Friday.

The delivery time to Ceuta and Melilla is between 6-12 days from Monday to Friday (working days in Spain). This time may vary due to customs procedures that are beyond the scope of 24Segons.

International delivery time is between 4-8 days from Monday to Friday (working days in Spain).

In the event that 24Segons cannot meet this deadline due to lack of stock, our customer service will contact the customer once detected the incident, to communicate and proceed to the confirmation of the approximate date of shipment, exchange or cancellation of the order.

If payment has been made, the amount will be refunded immediately in the same way in which it was made only in the event that none of the alternatives offered or the service date provided does not satisfy the customer.

FREE SHIPPING TO PENINSULA FROM 90€ AND OVER

Free shipping to mainland Spain for orders over 90€

Home delivery:

Mainland Spain: 4,50€

Balearic Islands: 9,50€

Ceuta and Melilla: 20€ (taxes not included)(CORREOS)

Shipments to Business Parcel:

Mainland Spain: 5,95€

Balearic Islands: 10,50

Ceuta and Melilla: 20€ (taxes not included)

Portugal: 9€

International shipments:

France and Italy: 11,95€ (2/6 working days)

Europe 1: 12,95€ (Austria, Belgium, Germany, Luxembourg)

(Austria, Belgium, Germany, Luxembourg, Netherlands, San Marino) (2/6 working days)

Europe 2: 16,95

(Croatia, Czech Republic, Denmark, Hungary, Liechtenstein, Poland, Slovakia, Slovenia, Switzerland, United Kingdom) (2/6 working days)

Europe 3: 26,95

(Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Romania).

Shipping to the Portuguese islands is €65.

For shipments to other countries not specified or not included in our shipping conditions please contact [email protected]

Customs and taxes

Residents of the European Union

The prices of the products for sale on the Web include Value Added Tax (VAT). If you are a company entitled to exclusion of I.V.A, you must provide us with your VAT number and the relevant certificate.

Residents in non-EU countries

Purchases made by individuals or legal entities resident in non-EU countries will not be exempt from payment of I.V.A unless they send us the appropriate certificate.

For non-EU countries subject to customs duties and taxes, it is the customer who must bear the cost of these taxes.

The purchase system is subject to the legislation in force in Spain, therefore the sales operations will be understood to be carried out at the address of SORT 2000 S.L. located at C/Mossen Ramon Fornells, number 52 bajo -08301 de Mataró (Barcelona).

Conditions of international shipments:

Our shipments are delivered within the usual estimated delivery times. Please note that the delivery of your order may be slightly delayed as it is affected by the high flow of shipments during sales or special promotions.

- The customer is responsible for any customs costs or local taxes.

- VAT will not be refunded on international sales.

- Our orders cannot be delivered to a post office box or military base.

- The usual delivery time of your order may be affected during special periods, Christmas, sales or special promotions, due to the high volume of shipments

- For international orders of more than one item, the shipping price may be affected for each extra package.

* For shipments to countries that are not yet enabled, please contact [email protected]

Product returns

Returns of goods will only be accepted within 14 days of receipt and have been authorised by SORT 2000 S.L.

It is necessary that the goods are in perfect condition, including seals and packaging. It is important to pack the products well so that they do not suffer any damage and to include all the components and the original box/packaging of the product. Please note that if the goods do not arrive in good condition, the return will be refused. You must include the return sheet generated during the processing of the return itself.

To change the size of a product, you must proceed as if it were a return. The process is to formalize the return of the product and buy this product again with the desired size. Once we receive the product with the wrong size in our warehouses and check that the product is in perfect condition we will proceed to refund the cost of the returned product. 24Segons will assume the cost of return only in cases where the wrong size was a mistake made by 24Segons when preparing the order. In all other cases, the customer will be responsible for the cost of returning the product. The cost of the new shipment must also be borne by the customer unless it was an error on the part of 24Segons.

Residents in the Canary Islands, Ceuta, Melilla and outside Spain will have to send the goods at their own expense to the address 24Segons, Calle Remallaire 28 (Pol. Les Hortes) 08302 Mataró and the amount will be charged to the customer. We are not responsible for any incidents that may occur in the shipment.

To return the goods you have the following options:

1. You can visit any of our stores (except the Gran Canaria store) and process your return free of charge. Store staff will handle the process. The final refund will be processed by the Web Department, and the refund will be issued using the same payment method used for the original purchase.

2. You can request a return without logging in. From the footer of our website, in the Stores section, you will find the Returns section. Once there, you will need to enter your order number and email address. You can then:

Select the product(s) you wish to return.

Indicate the reason for the return.

Choose the available return method.

You can also request a return from within your profile, in the Merchandise Returns section.

Once you have requested a return through our website, we will manage the return of your package. You can return your order by having it collected from your home or by dropping it off at a GLS Parcel Shop (a GLS partner location), depending on the options you receive in your return notification. You don't need to print any labels or arrange anything else with the shipping company.

Home collection:

You must indicate where you want GLS to pick up the product to be returned. Although the system marks by default the address where the shipment was delivered, this can be modified.

Home collection times are: from 9am to 2pm and from 4pm to 7pm.

You must fill in the necessary information (Sender, Town, Address, Telephone and date of collection) together with your email address. Then click on the "Request return" button and the process will start.

Once the return request has been completed, the recipient receives a confirmation email informing them of the collection number, sender and recipient. A link to track the collection is also provided.

The waiting time for the return is estimated to be 2 to 5 working days (when a promotion is active you may see a small delay).

The price for returns is:

- Peninsula returns: 5,95€

- Returns from the Balearic Islands: 10,50€

- Returns from the Canary Islands, Ceuta, Melilla and outside Spain must be managed by the customer at their own expense.

* As soon as it is received in our warehouse or in our physical shop and it is verified that the product is in perfect condition, we will proceed with the corresponding refund. The refund will be made by the same method as the payment was made (card, Paypal, Sequra, etc). When we receive the goods, we will contact you by email to inform you that we have correctly received your return and that we will proceed with the refund.

DEFECTIVE PRODUCTS

The process for filing a claim for a defective product from an online purchase is as follows:

1- Send a photo of the defective product to the Customer Service WhatsApp (658 89 85 11).

2- Indicate the product defect.

3- Photo of the receipt or invoice.

4- Customer's full name.

Once this information is received, the customer must send the product to 24Segons for evaluation at C/ Remallaire 28, 08302 Mataró (Barcelona). Shipping costs for this claim will be borne by the customer.

After the product evaluation:

If 24Segons determines that it is a manufacturing defect:

A voucher for the full amount of the product will be issued, which will be added to the customer's profile for future purchases at 24Segons. This voucher can be redeemed within a maximum of 3 months. After these 3 months, the voucher is voided.

If 24Segons determines that the defect is due to wear and tear:

The product will be returned to the customer at no additional shipping cost.

The Returns Department will review the case and send an email explaining the decision.

It is important to note that the initial shipping costs for product evaluation will always be the customer's responsibility, regardless of the inspection outcome. This policy allows us to maintain a fair and efficient process for handling claims for defective products.

The process for a claim for a defective product from a purchase in a physical shop is as follows:

1. Take the defective product 'in situ' to the shop.

2. Bring the receipt or invoice of the purchase.

From the same shop they will proceed to evaluate the defective product, and will issue their assessment between 0 and 3 working days depending on the case.

In the case of return for defective material due to a manufacturing fault 24Segons will issue a voucher valid for future purchases.

In the case of return for defective material due to a defect of use or if it is considered that, according to the parameters required by the brand, it is not a manufacturing defect, 24Segons will inform the customer the reason for not proceeding with the claim.